The Acentric Online Retail Brands Report 2013, offers 154 pages of detailed insights into the current and future state of the online-retail brand landscape in South Africa. It is of special relevance to decision makers responsible for marketing and brand management, providing a broad range of measures specifically related to brand performance and positioning that provide essential input into marketing strategy.In order to ensure data integrity, the study avoided supply-side interviews (i.e. retailers) and instead focused on consumer interviews (consumers who had made at least one online purchase in 2012). In total, 59 brands and 28 product categories were covered. The survey was conducted using an ISO 20252 certified panel managed by CINT AB Sweden and Acentric Marketing Research. The survey was conducted in January 2013 amongst 207 respondents and provides measures for the 2012 period. As is best practice, post-weighting was applied to improve representation in terms of demographics.Who would benefit from this report?New store owners, those contemplating setting-up an online store, brand managers, marketing managers and advertising agencies.
Why buy this report?
- Value for money – obtain insights at a fraction of the cost of commisioning your own study.
- Solid data to make the right brand positioning and promotion decisions – whether you are launching a new store or you already have one.
- Decide which of the three needs segments to target.
- Measure performance relative to competitors. Discover the weaknesses consumers perceive, not those you imagine.
- Measure absolute positioning on key attributes, to provide benchmarks for advertising campaigns.
- You’ve got limited budget. Discover the hot buttons (attributes) to press to promote your brand: Should you push trendiness or should you push friendly service etc.?
- Discover which attributes brands are poorly differentiated on – identify opportunities to differentiate your brand.
- Are you wasting your time? Identify key contributors to brand equity for each brand; the areas a brand performs well in, are not necessarily the same as the key contributors to brand equity.
- Who are the real threats? Identify who consumers see as the closest substitutes for each brand.
- Includes behavioural and spend data on product/service categories ignored by many other reports, such as apps/ringtones, hotel/vacation and entertainment.
- Its a new world. Understand the demographics of online shoppers, and how they differ by needs segment.
- Adoption of online shopping – per year
- Product category penetration
- Penetration potential by product category
- Category purchase-occasion frequency
- Estimated market Size
- Product category revenue share
- Brand awareness, trial, penetration and purchase occasion frequency
- Approximate retail-brand market share
- Drivers of store preference
Need segments, description and differences
- Sources of retailer awareness
- Social media and brand awareness
Access, payment mechanisms and online purchase drivers
- Online-purchase drivers
- Christmas gift purchases
- Brand positioning charts – relative
- Brand positioning charts – absolute
- Strengths and weaknesses of each brand
- Attribute differentiation
- Brand equity: ABM Score
- The sources of each brand’s equity – contribution charts
- Appendix: Retailer product grid
- Appendix: Definitions
Product categories include:
Apps or ringtones
Audio entertainment devices (e.g. iPod, Hi-Fi)
Books (electronic – i.e. eBooks)
Computer – PC/laptop
Electronic goods not listed elsewhere
Entertainment (e.g. tickets to shows, DVD rentals)
E-reader (e.g. Kindle)
Furniture – indoors and garden furniture
Homeware (excl. kitchen)
Software for a laptop/PC
Tablet (e.g. iPad)
TV or projector
In total 59 brands were measured. These include:
Barnes & Noble
Bid or Buy
Nivo interactive shopping
Pick n Pay online
The Online PC Store
*Brands in bold receive additional detailed analysis, and are included in the following sections listed in the table of contents: Brand positioning charts – relative, Brand positioning charts – absolute, Strengths and weaknesses of each brand, Attribute differentiation, Substitute brands. The brands not in bold are excluded from these sections – however they do receive coverage in all the other sections.
Acentric Marketing Research CC makes no representation of warranty of any kind regarding the quality, accuracy or completeness of the information contained in this report. Acentric Marketing Research CC, its members, employees and partners accept no liability whatsoever for losses or damages – whether direct or consequential – resulting from errors, inaccuracies or omissions. While estimates of brand-market share are included, the aim of this report is squarely on brand metrics. Market size and share information should merely be regarded as indicative.